Cookie Preferences

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose which cookies you want to allow.

More information about our Cookie Policy
Tip Impact Logo
  • Home
  • About
  • Services
  • Blog
  • Contact

Privacy Policy

How we collect, use, and protect your personal information

Privacy Policy for Tip Impact

Last Updated: May 23, 2023

This Privacy Policy describes how Tip Impact ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website at tip-impact.com, use our services, or otherwise interact with us.

We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our policies and practices regarding your personal data and how we will treat it.

Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Request a quote or consultation
  • Sign up for our newsletter
  • Complete a contact form
  • Place an order for products or services
  • Participate in surveys or promotions

The personal information we collect may include:

  • Contact information (name, email address, phone number, postal address)
  • Billing and payment information
  • Property details related to smart home installations
  • Communication preferences
  • Any other information you choose to provide

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage patterns. This may include:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Time and duration of visits
  • Pages viewed and links clicked
  • Referral sources

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your orders and requests
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, and events
  • Send you marketing and promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents and fraudulent transactions
  • Comply with legal obligations

Legal Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we will only process your personal data when we have a legal basis for doing so. The legal bases we rely on include:

  • Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal obligation: Where processing is necessary for compliance with a legal obligation.
  • Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your fundamental rights and freedoms.

Sharing Your Information

We may share your personal information with:

  • Service providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
  • Professional advisers: Including lawyers, auditors, and insurers who provide legal, accounting, and insurance services.
  • Government authorities: Where required by law, regulation, or legal process.
  • Business partners: With your consent, we may share your information with business partners who offer complementary products or services.
  • In the event of a business transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

Your Data Protection Rights

Under data protection laws, you have rights including:

  • Right to access: You can ask for copies of your personal information.
  • Right to rectification: You can ask us to correct inaccurate personal information or complete incomplete information.
  • Right to erasure: You can ask us to erase your personal information in certain circumstances.
  • Right to restrict processing: You can ask us to restrict the processing of your information in certain circumstances.
  • Right to object to processing: You can object to the processing of your personal data in certain circumstances.
  • Right to data portability: You can ask that we transfer the information you gave us to another organization or to you.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

International Transfers

We are based in the United Kingdom and process data within the UK and European Economic Area (EEA). However, some of our service providers may be based outside of these regions. Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the UK or European Commission which give personal data the same protection it has in the UK and Europe.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this privacy policy or our privacy practices, or if you would like to exercise your data protection rights, please contact us at:

Tip Impact
123 Smart Home Lane
London, EC2A 4NE
United Kingdom

Email: [email protected]

Phone: +44 20 7127 9047

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

This policy was last updated on May 23, 2023.

Tip Impact Logo

Creating intelligent living spaces across the UK.

Navigation

  • Home
  • About
  • Services
  • Blog
  • Contact

Services

  • Home Control
  • Security
  • Energy Management
  • Home Automation
  • Support

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy

Contact

123 Smart Home Lane
London, EC2A 4NE
United Kingdom

Phone: +44 20 7127 9047

Email: [email protected]

© 2023 Tip Impact. All rights reserved.